FAQ

This page contains some frequently asked questions (FAQ). Answers to questions that customers often have are provided below.
Is it possible to diagnose eye diseases using Fundus AI?
No. Fundus AI is a service that only indicates similarities with images of typical ophthalmic findings. It cannot be used to determine, identify or diagnose any type of eye disease.
Can only veterinarians use Fundus AI?
Anyone can use Fundus AI as long as they are veterinarians, veterinary nurses or working at animal hospitals involved in providing medical care to animals. It is not available for use by members of the general public or pet owners not involved in providing medical care to animals.
What types of images can be used by Fundus AI?
Only fundus images of dogs can be used. Please note that it is not available for use with other images from other animals like cats.
I want to use Fundus AI for the first time. What steps should I take?
You will need to submit an application to start using the service.Click here to send us an inquiry.
My animal hospital has multiple branches. Can Fundus AI be used at all my branches?
To use Fundus AI at multiple facilities, each facility must be registered as a member.
I cannot find the New Member Registration page.
Applications for new members are not currently being accepted online. If you wish to use Fundus AI, click hereto send us an inquiry. We will contact you with further information.
Can only one image be used for analysis?
No. Up to 20 fundus images can be uploaded as a batch for one analysis.
Why could the image not be analyzed in the analysis results?
Images might not be able to be analyzed if they are blurry or unclear. Images might also not be able to be analyzed if they are too far out of alignment from the center of the fundus. Whenever possible, try to use images where the optic nerve head is visible.
How long does it take to complete an analysis?
This depends on factors such as your connection speed or if many images have been uploaded, however it may take several minutes for a single analysis.
While an analysis is being performed, the estimated time is also shown for reference.
Why does there seem to be an issue displaying the analysis results?
This depends on factors such as your connection speed or if many images have been uploaded, however it may take several minutes for a single analysis.
While an analysis is being performed, the estimated time is also shown for reference.
What happens if I close my browser or shut down my PC during an analysis?
The analysis itself basically continues on the Fundus AI side, so the analysis will still run to completion even if you close your browser or shut down your PC. The results of that analysis can be checked on the Analysis History page.
Note that it may take several minutes for the analysis to complete.
I cannot log in.
Did you enter an incorrect [User ID (registered email address) and password]? Try entering them again. Take care when entering alphanumeric characters that may look confusing, like I and 1, or o and 0.

If you still cannot log in we will contact you with your details again so click here to send us an inquiry.
I forgot my password.
You can reset your password to a new one from this page.
I forgot my user ID (email address).
Your user ID is the email address that you registered when you first started using Fundus AI. If you have forgotten your registered email address, click here to send us an inquiry.
I have not received an email notifying me that my member registration is complete.
There is a possibility that your registered email address is incorrect. The email may also be in the Junk email folder, so check there.
If the issue cannot be resolved, we will contact you with your details again so click here to send us an inquiry.
I have not received an email notifying me that I have successfully reset my password.
There is a possibility that the email address you entered is incorrect. The email may also be in the Junk email folder, so check there.
If the issue cannot be resolved, we will contact you with your details again so click here to send us an inquiry.
Can I check the results of past analyses?
Yes, you can check past results on the Analysis History page.
If I cancel the service midway through a month, will it be unavailable for use straight away?
You can continue using the service until the last day of the month in which you requested a cancellation.
How do I make changes to my registered member information (such as address or telephone number)?
You can make changes to your own information from MY Menu.
I do not know how to use ClearView2.
Please watch this video.